Privacy Policy

Effective date: 17 April 2026

This Privacy Policy explains how Arth Saathi (“we”, “us”) collects, uses, shares, and protects information when you use our website and app (the “Services”).

Information we collect

Account & identity: phone number, name, business/shop details, and (for some sign-in flows) email address.

Workforce data you add: employee profiles, attendance entries, leave records, salary settings, and related notes you choose to store.

AI Chat inputs: questions you ask and the context required to answer them (for example, attendance/salary queries). We store chat queries and responses to improve reliability and to help you review history.

Verification & security data: one-time passwords (OTPs) and verification metadata (timestamps, rate-limit events). We do not store SMS content beyond what is required to operate OTP verification.

Payments: payment status and transaction metadata from payment providers (for example, order IDs, timestamps, and plan information). We do not store full card details on our servers.

Device/usage data: basic diagnostics and logs (such as request identifiers, IP address, browser/device type, and error logs) to keep Services secure and working.

How we use information

We use the information to:

  • Provide and operate the Services (login, dashboards, and records).
  • Send OTPs and prevent abuse (rate limiting and fraud prevention).
  • Process subscriptions and payment verification.
  • Provide customer support (including WhatsApp support, if used).
  • Improve features and reliability (analytics and debugging).
  • Comply with legal obligations and enforce our terms.

How we share information

We share information only as needed to provide the Services, such as with:

  • Infrastructure providers (hosting, databases, logging).
  • SMS/verification providers to send OTPs.
  • Payment processors to create orders, verify payments, and manage subscriptions.
  • AI service providers when you use AI Chat (we send only what’s needed to answer your request).

We may disclose information if required by law, to protect rights and safety, or to prevent fraud and abuse.

Data retention

We keep data for as long as needed to provide the Services and for legitimate business purposes (such as security, dispute resolution, and compliance). In general, workforce records you create (such as employees, attendance, leaves, and salary settings) are retained while your account is active. Security/verification data (such as OTP metadata and abuse-prevention logs) is retained for shorter periods. You can request export or deletion of your account data, subject to legal requirements and backup retention windows.

Security

We use reasonable technical and organizational safeguards to protect data. No system is 100% secure, so please use strong passwords and keep your devices secure.

Your choices & rights

  • Access and update your profile/business information.
  • Request export or deletion of data (where applicable).
  • Opt out of non-essential communications (if any).

Children’s privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. We will post the latest version on this page and update the effective date.

Contact

If you have questions or requests about privacy, contact us via the in-app support channel.